TABLE OF CONTENTS    Streamline Your Communication

Our Action Plan

Contents

Conversation Cues

• Stop "I"ing Me!

• Telling and Listening to Jokes

Your Power Letters

• Get Results with EVERY Letter

• Simple, Sure-Fire Letter Outline

Managing the Flood of Incoming Mail

Phone Power

• Making Your Calls Matter

• Ask Early and at Least Twice

• Reduce the 'Buyer's Remorse'

Incoming Calls

• Turn Callers Into Customers

Handling Calls When You're not Available

• Create Your Answering Machine Message

• Checking Out an Answering Service or Machine

• V.O.I.P. - Combining Your Phone and the Net

E-Mail

• Safety Tip

• Send Emails That Will Be Read!

• Never Assume

• Dealing With the Deluge - Incoming Emails

• Be Careful!

Forums

A Support Forum On Your Website

• Web Site Tip

• Protect Yourself in Forums

Chat Rooms

• File Swapping

• Peer to Peer (P2P)

Groups, Discussions Boards and Lists

• Discussion Lists

Talk to Your Customers Online

• Live Help on Your Web Site

Online Conferencing

Thanks for Listening

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